IF YOU HAVE ANY COMPLAIN, FEEL FREE TO SUBMIT

Don't be shy, get in touch - We would love to hear from you.

Complain Process

Vifhe is committed to providing a high-quality service. If anything is wrong, we would like to hear from you as soon as possible so that we can correct the problem with minimum interference to your study.
To lodge a complaint - contact our support team at ( +971585071876 or  +923249221387) or email us at support@vifhe.com. After query resolution in case, if you are not satisfied then you may contact the CEO Mr. Rizwan Maniya rizwan@vifhe.com. If further you feel your issue has not been taken up properly so, may contact ACCA at https://forms.accaglobal.com/contact-us. Following has been demonstrated for further ease.

Our standard response time is within 10 days; however, for complex or lengthy issues, additional time may be required. Please note that all complaints and conversations are treated with utmost confidentiality.
If you have exhausted the ACCA Complaints process and want to escalate your complaint, please refer to the regulator details below for how and when it is appropriate to do so.

Financial Reporting Council
ACCA is regulated by the Financial Reporting Council (FRC) in the UK. Customers who wish to contact the FRC regarding a complaint relating to the ACCA Qualification can do so using the following details:
Telephone: 020 7492 2497Or in writing to: Financial Reporting Council, 8th Floor, 125 London Wall, London, EC2Y 5AS

Scottish Qualifications Authority (SQA) Accreditation
The ACCA Qualification and foundation-level qualifications are recognized on the Scottish Credit and Qualifications Framework (SCQF) and are regulated by SQA Accreditation. To be eligible for an ACCA qualification accredited by SQA Accreditation, you must be resident in Scotland at any point prior to completion of the qualification. Customers who wish to contact SQA Accreditation regarding a complaint relating to the ACCA Qualification or foundation-level qualifications can do so using the following details:
Telephone: 0345 213 5249
Fax: 0345 213 5011
Or in writing to: SQA Accreditation, Scottish Qualifications Authority, The Optima Building, 58 Robertson Street, Glasgow, G2 8DQ

Office of Qualifications and Examinations Regulation (Ofqual) Our foundation-level qualifications are recognised on the Regulated Qualifications Framework (RQF) and regulated by Ofqual. Customers who wish to contact Ofqual regarding a complaint relating to a foundation-level qualification can do so using the following details:
Telephone: 0300 303 3344 
Or in writing to: Complaints, Ofqual, Earlsdon Park, 53-55 Butts Lane, Coventry, CV1 3BH.
The phone line is open on weekdays from 9am to 5pm.

Qualifications Wales
Our foundation-level qualifications are recognised on the Credit and Qualifications Framework for Wales and are regulated by Qualifications Wales. Customers who wish to contact Qualifications Wales regarding a complaint relating to a foundation-level qualification can do so using the following details:
Email the following address and title your email “Complaint”: contact@qualificationswales.org
Or in writing to: Qualifications Wales, Q2 Building, Pencarn Lane, Imperial Park, Coedkernew, Newport, NP10 8AR

Council for the Curriculum, Examinations and Assessment (CCEA) Regulation
Our foundation-level qualifications are recognised on the Regulated Qualifications Framework and regulated by CCEA Regulation. Customers who wish to contact CCEA Regulation regarding a complaint relating to a foundation-level qualification can do so using the following details:
Telephone: 028 9026 1200
Or in writing to: CCEA Regulation, 29 Clarendon Road,Clarendon Dock, Belfast, BT1 3BG