IF YOU HAVE ANY COMPLAIN, FEEL FREE TO SUBMIT

Don't be shy, get in touch - We would love to hear from you.

Complain Process

Vifhe is committed to providing a high-quality service. If anything is wrong, we would like to hear from you as soon as possible so that we can correct the problem with minimum interference to your study.

To lodge a complaint - contact the ACCA Coordinator +923249221387 or email us at [email protected]. After query resolution in case, if you are not satisfied then you may contact the CEO Mr. Rizwan Maniya [email protected]. If further you feel your issue has not been taken up properly so, may contact ACCA at [email protected]. Following has been demonstrated for further ease.

If you have exhausted the ACCA Complaints process and want to escalate your complaint, please refer to the regulator details below for how and when it is appropriate to do so.
Financial Reporting Council
ACCA is regulated by the Financial Reporting Council (FRC) in the UK. Customers who wish to contact the FRC regarding a complaint relating to the ACCA Qualification can do so using the following details:
Telephone: 020 7492 2497
Or in writing to:
Financial Reporting Council
8th Floor
125 London Wall
London
EC2Y 5AS
Scottish Qualifications Authority (SQA) Accreditation
The ACCA Qualification and foundation-level qualifications are recognised on the Scottish Credit and Qualifications Framework (SCQF) and are regulated by SQA Accreditation. To be eligible for an ACCA qualification accredited by SQA Accreditation, you must be resident in Scotland at any point prior to completion of the qualification. Customers who wish to contact SQA Accreditation regarding a complaint relating to the ACCA Qualification or foundation-level qualifications can do so using the following details:
Telephone: 0345 213 5249
Fax: 0345 213 5011
Or in writing to:
SQA Accreditation
Scottish Qualifications Authority
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ
Office of Qualifications and Examinations Regulation (Ofqual)
Our foundation-level qualifications are recognised on the Regulated Qualifications Framework (RQF) and regulated by Ofqual. Customers who wish to contact Ofqual regarding a complaint relating to a foundation-level qualification can do so using the following details:
Telephone: 0300 303 3344 
Or in writing to:
Complaints
Ofqual
Earlsdon Park
53-55 Butts Lane
Coventry
CV1 3BH
The phone line is open on weekdays from 9am to 5pm.
Qualifications Wales
Our foundation-level qualifications are recognised on the Credit and Qualifications Framework for Wales and are regulated by Qualifications Wales. Customers who wish to contact Qualifications Wales regarding a complaint relating to a foundation-level qualification can do so using the following details:
Email the following address and title your email “Complaint”:
Or in writing to:
Qualifications Wales
Q2 Building
Pencarn Lane
Imperial Park
Coedkernew
Newport
NP10 8AR
Council for the Curriculum, Examinations and Assessment (CCEA) Regulation
Our foundation-level qualifications are recognised on the Regulated Qualifications Framework and regulated by CCEA Regulation. Customers who wish to contact CCEA Regulation regarding a complaint relating to a foundation-level qualification can do so using the following details:
Telephone: 028 9026 1200
Or in writing to:
CCEA Regulation
29 Clarendon Road
Clarendon Dock
Belfast
BT1 3BG